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Pradilmar on hold listening to her entire background. Teresa answered the phone and was extremely unprofessional giggling and talking to her other coworkers while she had myself and Ms. I than called the store and one of the customer Service representative in the store, Ms. So due to that incident I requested that she stays on the phone with me while I recall the store so they could rectify this issue. I advise her that I called earlier in the day to confirm that they receive my order, and the manager on duty placed me on hold and never return back to the phone or rectified my issue. Pradilmar advise me upon checking on my order she realize my refund was short $43, and I should notify the store at 850 Third Ave so they could rectify this issue. Pradilmar from customer service same day order contacted me regarding this issue. To whom this may concern I placed an order on Sunday, Mathrough the bed Bath and beyond website one of the items on my order was unavailable, so one of the representatives Ms.
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I only hope other buyers will find our reviews prior to going through what we have. I thought that they were a reputable store and am so shocked that they don't care about their reputation and their customers! I'll research all online sites from here on out, not just the one's I don't know.
Bed bath and beyond contact info full size#
Thank God I didn't buy the smaller one there also!!! I bought a full size different daybed at Home Depot and it arrived quickly and had a hole in the box but the bed itself is in perfect condition because it was packaged properly.
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I wrote a review on the bed I bought and it wasn't posted on BBB. This is bought and sold with a new name retail. I didn't even tell you all of the damage as the craftsmanship is terrible. It would be less expensive for them to replace the few parts I asked for then for us to return the entire bed and a loss for them in it's current condition. We love it and just want some of the replacements and would be happy. So, our two choices are to drive 4 hours to the closest large city and return it to the store and hope we'll get all of our money back or keep it as is and go buy the hardware to try to put it together damaged. I would never trust them by mailing it back to them and hope to get our money back. It doesn't even look like a real email and when I reply it goes to me. More emailing to the black hole that is customer service there, with no response. She said the original person (Ann) will get back to you via email as she would notify her and note my interaction with her on April 12th. She said I was sweet, I'm sorry for your trouble I'll give you 10% back but I'll be gone tomorrow and then gone. I later on discovered the other side of the bed has a huge dent in it. I said I'd live with the one side panel with holes, badly cut wood holes, ripped material etc if the backrest and hardware package was replaced. I called and was told by someone nice that they received my emails, to continue emailing and she said I don't know why she hasn't responded but I'll tell her to respond by email.
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It's been almost three weeks and no one has ever responded, It's just me emailing myself, looking like an idiot. I found a number and was told to email pictures so I did. There is a huge gash in the box and nothing around it to protect it. It was NOT packaged well at all and is the main reason it was delivered damaged!! Not entirely the shipping companies fault. We get it and the boxes are badly ripped open and the top of the backrest is sticking out uncovered and unprotected and the hardware package wasn't taped to the wood, was ripped open and a lot of it missing. So we decided that we'd have to put it in the living room, not a huge deal although we did want a sectional so this might look weird and not work. I messaged with them again and was told that it was too far along. They said that it was cancelled and that night get a text asking if I had approved this purchase, I responded no, but it still went through. I messaged as I thought that was the only option. My mistake and not my concern in this review I'm just explaining most of it. I quickly drove over to the new house and measured the room and discovered that due to a cut-out in the room that it was too big for the trundle to extend. I ordered it and thought a queen would fit. I will never shop there again and I am telling everyone I can to avoid them. I wish I had googled bed bath and beyond prior to spending $1,000 on a broken daybed.